VE Furniture COVID-19 Update

Posted by Lauren Ruigrok on Jul 13, 2020 10:50:37 AM
Lauren Ruigrok

VE Furniture's highest priority is the health of our employees, customers and wider community. As this global situation evolves and Victoria enters another period of lock down, we make decisions following directives from federal and state authorities.

At VE Furniture we are still open for business - but with a difference. We have moved to remote work and implemented new workplace requirements for manufacturing and assembly. All of our internal departments are following the latest physical distancing guidelines and have increased cleaning and sanitation routines.

We’ve put together the below information you may find helpful:

Can I receive deliveries during quarantine?

Our Melbourne warehouse is open for business with no change to our local lead times. Our team are all following state and federal government guidelines in regards to social distancing.

All of VE Furniture's team and delivery partners wear protective masks and gloves during deliveries and have access to hand sanitiser and anti-bacterial wipes at all times.

Delivery bookings will be scheduled a week in advance to ensure customers have the necessary notice before our team arrives onsite. A member of our team will re-confirm the delivery booking the day prior to delivery ensure the site is ready to proceed.

How can I place an order during quarantine?

We are working from home at the moment and are able to accept orders and do video and phone consultations. Our Account Representatives are still working alongside schools, architects and designers to deliver amazing school designs.

Can I still visit your showroom?

Although our showroom is taking a break due to current lockdown restrictions, we are still manufacturing and ensuring that all of our customers receive their goods on time. Our Account Representatives are on hand to take your through our range of products via video and phone consultation.

How can I clean and sterilise my furniture products?

Cleaning instructions and COVID-19 specific guidance can be found here.

Have more questions? Get in contact with us below.

 

 

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